STASHEM
Fan Experiences orchestrated by Automation
Today’s audiences are more connected, more selective—and more powerful—than ever before. From streaming to live events to digital commerce, fans expect instant access, personalized experiences, and meaningful engagement across every channel.
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Stashem helps entertainment brands reimagine how they connect with audiences by building intelligent, cross-cloud Salesforce solutions that unify fan data, automate engagement, and deliver unforgettable experiences at scale.
Whether you’re running a global media network, a music label, a festival brand, or a streaming platform, we help you turn moments into loyalty—and audiences into lifelong fans.
Re-tuning Entertainment
🔹 Unified Fan Profiles
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Aggregate ticketing, streaming, merch, and social interaction data into a real-time 360° fan profile with Salesforce Data Cloud. Segment audiences based on behavior, preferences, and value to deliver targeted journeys.
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🔹 Loyalty and Subscription Journeys
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Launch intelligent loyalty and VIP programs using behavioral data and Marketing Cloud Automation Studio. Personalize upgrade offers, early access, and exclusive rewards based on fan tier and engagement score..
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🔹 Power Streaming & Notifications
Use Salesforce + CDP to power real-time watchlist notifications, content release alerts, and re-engagement nudges via WhatsApp, push, and in-app journeys. Use AI to predict and recommend content by persona.
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🔹 Create Engaging Portals for Fans and Creators
Build branded portals with Experience Cloud for fans to manage profiles, track purchases, interact with creators, and access behind-the-scenes content or fan club exclusives.
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🔹 Deliver Personalized Omnichannel Engagement
Use Marketing Cloud to build audience journeys that span email, SMS, WhatsApp, push, and paid media. Trigger personalized campaigns around new releases, live events, or merchandise drops based on user activity and intent.
Audience Data Management
Data unification from streaming, ticketing, social, and commerce
Loyalty & Subscriptions
Tiered rewards, early access journeys, AI-powered upgrade prompts
Marketing Automation
Event-driven journeys, content alerts, loyalty nudges, real-time reactivation flows
Creator Portals
Self-service management, campaign stats, royalty dashboards, social integrations
Commerce & Merchandising
Personalized upsell offers, VIP bundles, abandoned cart campaigns, limited drops
Optimization & Analytics
Journey analytics, attribution tracking, churn modeling, lifetime value scoring
Powered by Stashem Accelerateâ„¢
Stashem Accelerate™ includes entertainment-specific accelerators, templates, and prebuilt logic to help your teams launch Salesforce faster—and personalize at scale.
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Accelerators include:
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Fan Data Unification Model for Salesforce CDP
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Event Journey Blueprint with pre-show, live, and post-show triggers
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VIP Loyalty Framework for tiered engagement and rewards
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Merchandising Campaign Logic integrated with Shopify, Stripe, or Commerce Cloud
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Artist/Influencer Portal Templates using Experience Cloud
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Using our Stashem Sprint Lab™, we co-create next-gen entertainment journeys that align with your business model—whether you monetize through ticketing, content, merchandise, subscriptions, or brand sponsorships.
Customer Success
🔹 Streaming Engagement Re-imagined
A global streaming platform partnered with Stashem to unify audience data and launch AI-triggered content notifications, resulting in a 40% boost in watch-through rate and 18% decrease in dormant accounts.
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🔹 Live event Loyalty Engagement
A music festival brand used Marketing Cloud and WhatsApp to drive tiered loyalty offers and merch pre-orders—achieving a 2.5x increase in VIP upgrades and 30% higher conversion on bundle deals.
🔹Creator-Fan Community Portal
An entertainment brand launched an Experience Cloud portal for creators and superfans, integrating user-generated content, exclusive drops, and content insights—leading to 3x fan retention over six months.