STASHEM
Elevated Guest Experiences with Stashem + Salesforce
In the hospitality industry, every moment matters. Guests expect personalized, frictionless, and connected experiences—from pre-booking to checkout and beyond.
Whether you operate luxury resorts, global hotel chains, or boutique stays, your ability to deliver loyalty-building interactions depends on real-time data, automated engagement, and integrated service.
Stashem helps hospitality brands create smart, scalable guest experiences using Salesforce.
We unify reservations, loyalty, service, and marketing data into one intelligent platform—so you can exceed expectations, build emotional loyalty, and drive higher revenue per stay.
Loyalty through Personalization
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🔹 Automate Reservations & Upsell Opportunities
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Integrate your PMS (Property Management System) with Salesforce to capture reservations, automate upgrade offers, and send post-booking journeys. Trigger upsells for rooms, dining, spa, or add-ons based on guest profile.
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🔹 Personalize Guest Journeys
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Use Salesforce Data Cloud to build unified guest profiles by combining booking, loyalty, on-property, and digital data. Deliver timely, contextual offers through email, mobile, WhatsApp, or in-app messages.
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🔹 Streamline Front Desk & Concierge
Enable hotel staff to resolve service requests through Salesforce Service Cloud, with real-time access to guest preferences, past interactions, and active cases—ensuring consistent and fast responses.
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🔹 Loyalty and Rewards Journey
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Use Marketing Cloud to nurture high-value guests with tiered loyalty programs, reactivation campaigns, early access to promotions, and personalized content based on behavior and visit frequency.
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🔹 Self-service Guest Portals
Deploy Experience Cloud portals or mobile journeys where guests can view reservations, request services, access loyalty points, modify stays, or submit feedback—integrated seamlessly with CRM.
Guest 360
Unified profile with preferences, stay history, loyalty tier, on-property spend, consent
Service Excellence
Service Cloud workflows, case automation, concierge request routing,
Marketing Journeys
Pre-arrival, in-stay, post-checkout, loyalty reactivation, upgrade and upsell automations
Loyalty Management
Tier scoring, milestone journeys, member-exclusive offers, program enrollment flows
Reservations & Upselling
Booking sync, upgrade offers, add-on personalization, cancellation follow-ups
Guest Portals
​Reservation lookup, service requests, loyalty status, feedback submission, digital check-in
Powered by Stashem Accelerateâ„¢
Stashem Accelerate™ includes prebuilt templates, hospitality-specific data models, and Salesforce automations designed to elevate the guest experience while reducing operational friction.
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Accelerators include:
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Guest Profile Stitching Logic across booking, loyalty, and on-property systems
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Pre-Arrival Journey Blueprint with dynamic messaging based on stay type
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In-Stay Personalization Templates with triggered upgrades and activity suggestions
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Loyalty Campaign Framework with tier-based content and win-back logic
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Front Desk Service Toolkit for managing requests via Salesforce Service Cloud
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Through our Stashem Sprint Lab™, we co-create journey maps, service models, and guest engagement strategies tailored to your brand—and ready for real-time deployment.
Customer Success
🔹 Pre-arrival Experience Personalization
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luxury resort chain used Marketing Cloud and Data Cloud to send custom pre-arrival messages based on room type, loyalty tier, and special occasions—driving a 4x increase in spa bookings and 22% higher upsell revenue.
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🔹 Loyalty Benefit Campaign
A global hotel group launched WhatsApp and email campaigns for lapsed guests—resulting in a 38% rebooking rate among targeted segments within 60 days.
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🔹Guest Service Automation
An urban hospitality brand used Service Cloud to automate concierge requests, cutting response time by 50% and improving guest satisfaction scores by 2.7 points.