STASHEM
Connecting Dealers and Drivers with Intelligent Salesforce Journeys
The automotive and manufacturing industries are undergoing massive transformation—shaped by rising customer expectations, emerging digital business models, and the shift to intelligent products and services.
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We help OEMs, dealers, suppliers, and industrial manufacturers build intelligent, scalable Salesforce platforms that connect every stakeholder—across marketing, commerce, sales, service, and the connected product lifecycle.
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With deep industry experience and a library of cross-cloud accelerators, we work with clients to design and implement end-to-end Salesforce solutions that enhance dealer collaboration, optimize service experiences, and unlock new revenue through AI, data, and automation.
Shift to Supercharged
🔹 Empower Dealers & Partners
Create seamless digital portals using Salesforce Experience Cloud to improve lead management, service resolution, warranty tracking, and performance analytics—while delivering real-time support and visibility to your dealer network.
🔹 Enable Config-to-Order Sales Journeys
Accelerate complex quoting and ordering processes with Salesforce CPQ. Build guided selling experiences that allow B2B customers or internal sales teams to configure, price, and quote quickly and accurately—while integrating seamlessly with ERP.
🔹 Deliver Proactive, AI-Powered Service
Use Salesforce Service Cloud to automate case routing, enable intelligent scheduling, and surface next-best service actions across channels. Leverage AI assistants to help field service reps resolve issues faster and deliver exceptional post-sale support.
🔹 Connect Vehicle & Equipment Data
Integrate connected product signals into Salesforce to unlock predictive maintenance, product registration, and usage-based engagement. Use MuleSoft to surface IoT and legacy system data in real time—creating a unified customer and asset view.
🔹 Activate Customer Data for Loyalty
Unify first-party and telematics data using Salesforce Data Cloud to create real-time customer segments. Power personalized campaigns, service notifications, and retention journeys that boost loyalty and drive repeat purchases.
Dealer Management
Experience Cloud portals, lead routing, case management, service performance dashboards
Connected Products
Product registration, proactive maintenance, recall alerts, usage-based engagement
CPQ & B2B Commerce
Complex product configuration, quote automation, integrated ordering workflows
Customer Engagement
Personalized marketing, loyalty triggers, WhatsApp/SMS alerts, journey orchestration
Field Service
​Technician scheduling, mobile apps, knowledge articles, spare parts integration
Data & Integration
Unified customer and asset profile, ERP + IoT integration via MuleSoft, analytics via Tableau
Powered by Stashem Accelerateâ„¢
Stashem Accelerate™ gives our consultants access to industry-specific solution kits, prebuilt templates, and AI assistants—all designed to speed up deployment and maximize impact.
We use design thinking, agile delivery, and AI-infused innovation to help clients: Co-create customer, dealer, and service journeys with Stashem Sprint Labâ„¢.
Rapidly prototype Salesforce solutions aligned to business goals.
Deploy with confidence using proven templates for CPQ, dealer portals, and connected product integration. Track value realization and scale transformation across business units.
Customer Success
🔹 Dealer Experience Transformation
A regional automotive brand partnered with Stashem to replace fragmented dealer systems with a unified Experience Cloud portal. Dealers now manage leads, cases, and service appointments in real time—resulting in a 3x improvement in satisfaction and faster sales conversion.
🔹 Connected Product Service Automation
An industrial equipment manufacturer integrated IoT telemetry into Salesforce to automate maintenance notifications and field service dispatch. Service Cloud and Mobile Field App enabled faster case resolution and 20% fewer breakdowns.
🔹 Personalized Loyalty Journeys
A premium vehicle brand used Salesforce Data Cloud and Marketing Cloud to deliver real-time loyalty journeys across owned and third-party channels—driving a 28% increase in customer retention and 18% lift in accessory sales.